A call center is some part of our CRM system, it is used for receiving or transmitting a large volume of inquiries by telephone. We have an inbound call center is operated by a company to administer incoming product or service support or information inquiries from consumers. Our outbound call center is operated for telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks.
Each employee can have access to our CALL CENTER system. Our CALL CENTER can use a phone list from different Campaigns.
Each employee has the ability to save pre-recorded messages and play them during calls.