Our manual call and Call Center system use Explosive softphone (e-softphone).  Our e-softphone created in C+ and take the very small value of your computer RAM and Disk.

Explozive e-softphone created by our company VS Web Business LTD. and anyone can use it only with VS Web Business LTD permission (Licence).

E-softphone is fully integrated with E-CRM.  You can install it on your computer in 1 min. Each employee computer must have e-softphone for manual and call center functionality.

We have 2 Versions of our E-softphone

All versions work in Windows-10 and 7.

Version 3.19.10

This version fully integrated with our E-CRM. You can receive and make calls to customers from E-CRM or directly from softphone. All calls will be saved in history (phone and customer).

Version 3.19.15

In addition to version 3.19.10, this phone can play previously recorded messages to the client during your call. Each employee can have their own posts. Messages for answering machines and with some descriptions can be played by pressing a single button. In this version there appeared a possibility to listen to your recorded calls directly from E-CRM customer history or phone history.

Version 3.20.5

In addition to version 3.19.15, this phone support 3-way functional and call forwarding.

E-softphone functionality

 

Softphone Control

  1. Name of the phone account (default), Incoming client name, Outgoing client name
  2. Incoming or outgoing phone number
  3. Call or Hangup button
  4. Speaker or headset on/off and volume (USB headset support)
  5. The microphone on/off and level
  6. SIP connection ready to call
  7. SIP account name
  8. Call History
  9. Contact List
  10. Softphone menu

Softphone Version 3.19.15

  • Play recorded call from history
  • Play previously recorded messages to the client
  1. Play progress bar
  2. Stop Play Button
  3. Check Answering Machine

Softphone Version 3.20.5

All future from version 3.19 +

  • 3-Way calls
  • Call forward